Refund & Returns Policy

At NearShopy, we strive to ensure complete customer satisfaction. If you are not happy with your purchase, our Refund & Returns Policy is designed to provide a seamless and hassle-free experience.

1. Return Eligibility

You can request a return if:

• The item is damaged, defective, or incorrect upon arrival.
• The product is unused, in its original packaging, and in resellable condition.
• The return request is made within 7 days of delivery.

Non-Returnable Items:

• Perishable goods (food, beverages, etc.).
• Personal care products, innerwear, and hygiene-related items.
• Customized or personalized items.
• Digital products and gift cards.

2. How to Request a Return

To initiate a return:

1. Contact Us via email at support@nearshopy.com or call us at +91 XXXXX XXXXX.
2. Provide your order ID, reason for return, and supporting images (if applicable).
3. Once approved, we will arrange for a pickup or guide you on the return process.

3. Refund Process

• Once we receive and inspect the returned item, we will process the refund within 5-7 business days.
• Refunds will be credited back to the original payment method.
• In case of Cash on Delivery (COD) orders, refunds will be issued as store credit or bank transfer.

4. Exchange Policy

• If you receive a defective or incorrect product, we offer a free replacement (subject to stock availability).
• If an exchange is unavailable, a full refund will be processed.

5. Cancellation Policy

• Orders can be canceled within 1 hour of placement. Once shipped, cancellation is not possible.
• Refunds for canceled orders will be processed within 3-5 business days.

6. Contact Us

For any refund or return queries, reach out to us:
📧 Email: support@nearshopy.com
📞 Phone: +91 XXXXX XXXXX

We value your trust and are here to assist you with a smooth shopping experience!